FAQs

If you can’t find the answer you’re looking for, please send an email to:

hello@contemporarycollagemagazine.com

With as much information as you can so that we can help you as efficiently as possible.

Please do not send queries to us through Instagram as we can’t guarantee that we will see them due to the high volume of messages we receive.

We will try our best to respond to any queries on the same day but we have limited resources and sometimes this isn’t possible. If you haven’t heard from us within 3 working days of sending your email, please get in touch again just incase we’ve missed it.

Please note that we work 9am - 5pm Monday to Friday, any emails sent out of hours will be picked up the following day or on a Monday if you’ve emailed at the weekend.

  • If you have purchased a digital issue of Contemporary Collage Magazine, you will receive an email after purchasing with a link to download the issue. This is active for 24 hours. If you haven’t managed to download your purchase in this time, please send us an email and we will refresh the link for you:

    hello@contemporarycollagemagazine.com

    If you can’t find the link, please check your spam folder to make sure it hasn’t ended up there. If you still can’t find it, please get in touch with your order number and the issues you have purchased, and we can issue you the link manually.

    Please note, all digital purchases are final and non-refundable.

  • If you have purchased one of our printed magazines or a collage challenge, depending where you are in the world will depend on how long it takes for your issue to arrive.

    While the Royal Mail website states international orders should take between 5-7 days from dispatch to arrive at their destination, in our experience it can take a lot longer (thanks Brexit).

    When your order is dispatched, you will receive an email with a tracking number so it’s worth checking this to see if there has been any updates.

    If you haven’t received your purchase a month from receiving a dispatch notice, please get in touch.

    hello@contemporarycollagemagazine.com


    Before getting in touch, it is worth checking to make sure if the item you’ve ordered is a pre-order or not. Any pre-orders will take longer to dispatch and the shipping dates will be detailed on the product listing.

    Please note that orders are shipped Monday - Wednesday, any orders made after 3pm on Wednesday will be shipped the following Monday.

  • We have a dedicated FAQ page for CC. Magazine subscribers! Please click here and hopefully any questions you may have will be answered on this page.